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Frequently Asked Questions - Questions Index:

- How much does Phenyx cost?
- Are upgrades included in the license fee?
- What Support is available when I license Phenyx?
- What other Phenyx options do I have?
- Is the version of Phenyx hosted at Vital-IT a fully functional version?
- Who/what is Vital-IT?
- How do I begin using the public version of Phenyx hosted at Vital-IT?


Q: How much does Phenyx cost?
A: The license fees are per CPU, and then depend on the number of CPUs for which you subscribe. Please send your quote request to our Sales department.
Q: Are upgrades included in the license fee?
A: Yes, upgrades are included within the Phenyx Service, which is part of the Phenyx Pack.
Q: What Support is available when I license Phenyx?
A: Email support is currently available.
Q: What other Phenyx options do I have?
A: If you want to be able to fully use the power and features of Phenyx, GeneBio suggests you license a local version to be installed within your MS environment. Mono processor and cluster versions are possible options. A local version will allow you to configure Phenyx more freely, thereby enhancing query speed and insuring the confidentiality of your data. You will also receive other benefits such as the Phenyx Service and Phenyx Connect. Please go to the Phenyx Pack section of this website to learn more about our offer.
Q: Is the version of Phenyx hosted at Vital-IT a fully functional version?
A: Yes, it is. However, limitations on the available features of Phenyx had to be defined in order to control the load of the calculation engine.
Q: Who/what is Vital-IT?
A: Vital-IT is an initiative of the Swiss Institute of Bioinformatics designed to offer a high performance technology platform to the many researchers in genomics and proteomics from Geneva, Lausanne and Basel. As a partner of GeneBio, Vital-IT offers an Intel Itanium cluster to run the public version of the PCE.
Q: How do I begin using the public version of Phenyx hosted at Vital-IT?
A: Go to the Public Server page of www.phenyx-ms.com and select "Phenyx Web Interface," or simply click the "Phenyx Web Interface" button on the Home page of this website.